XanGo Company FAQ

Who is XanGo, LLC?

The first company to harness the real power of the exotic Garcinia mangostana, XanGo not only leads the mangosteen beverage market—we created it.

Why does XanGo use network marketing to distribute its product?

The reason can be summed up in one word: action. Network marketing is the action of bringing an exciting product directly to the people who need it—faster than any other marketing method. It is the action of the amazing story of the mangosteen being told to those who need its benefits. It is the action of an ordinary individual building a unique, independent business with no risk to personal capital. It is the action of the purest form of selling, person-to-person selling that benefits everyone involved.

Is XanGo prepared for expansive international growth?

Our sources of Southeast Asian mangosteen can support our growth projections and goals—with plenty to spare. XanGo’s strategic partnership with WILD Flavors ensures that sourcing and production capabilities will always meet our high standards.

What charities does XanGo support?

XanGo is thoroughly committed to the health, safety and well-being of children. Because of this commitment, Operation Kids is a beneficiary of XanGo's charitible contributions. For more information on this worthy cause, please visit the XanGo Goodness website.

How can I contact the company?

We encourage anyone with a question, comment or concern to contact us.

Where are XanGo’s corporate headquarters?

XanGo is headquartered at
3098 W. Executive Park Way
Lehi, UT 84043

Can I visit the XanGo headquarters?

Visitors are welcome Mon. – Fri. between 8 a.m. – 5 p.m.

In what markets is XanGo open for business?

Our reach is global—XanGo, LLC currently operates in various international markets accross the globe. See XanGo Worldwide for a complete list of XanGo markets.

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XanGo Juice FAQ

What is XanGo Juice?

Using the whole fruit of the Garcinia mangostana in a patented formulation, XanGo Juice is the original mangosteen drink.

What are xanthones?

While most people know about the antioxidant benefits of vitamins C and E, far fewer are aware of the incredibly potent antioxidant power of xanthones. Xanthones are natural chemical substances that have won high praise from numerous scientists and researchers. Xanthones have been studied for their medicinal potential, since they demonstrate a number of pharmaceutical properties.

Why the name “XanGo”?

XanGo derives its name from two words: XAN from xanthones and GO from mangosteen.

Why hasn’t a mangosteen beverage been brought to market before XanGo Juice?

Many researchers around the world have wondered this same thing. The mangosteen and its xanthone-rich pericarp, or rind, have been used in traditional medicine for thousands of years, and xanthones have been the subject of extensive positive scientific research. But until Joe Morton and the other founders of XanGo took the steps necessary to bring this fruit and its benefits to the world, no one else saw the vision. XanGo is the original, a true category creator.

Where does the mangosteen fruit come from?

Although this exotic fruit can be grown in any location offering a tropical climate, it is native to Southeast Asia.

Is the harvesting of the mangosteen fruit environmentally friendly?

Protecting the environment is important to XanGo. If only for this reason, XanGo would always use care in harvesting. But there is a practical reason, as well. It takes many years for the mangosteen tree to mature and produce fruit. Because of this, it is critical that the care of the tree and all harvesting techniques meet the highest of standards.

What are the ingredients in XanGo Juice?

While the mangosteen pericarp is rich in xanthones, it tastes very bitter. This bitter flavor can fight with the naturally delicious pulp inside the fruit. Because of this, additional natural fruit juices are blended, according to a proprietary formula, to create XanGo Juice’s unique taste.

Is the amount of xanthones per bottle standardized?

XanGo Juice is a natural blend of the whole mangosteen fruit with no extracts. Because XanGo delivers whole fruit benefits, there are some slight variations from batch to batch due to the natural variations in the fruit.

Why does it seem that some bottles have more pericarp than others?

The pericarp, or rind, of the mangosteen is rich in natural xanthones. Even when pureed, the pericarp elements remain a solid suspended in liquid. Every bottle contains the same XanGo formula, but because settling occurs, some bottles will seem to contain more solids. Simply shake vigorously before serving.

What is the recommended intake of XanGo Juice?

1–3 ounces daily. However, many people choose to vary from this amount, tailoring consumption to their personal preferences.

Should I continue taking vitamins and minerals if I drink XanGo Juice regularly?

Absolutely. XanGo contains natural xanthones from the whole fruit of the mangosteen that are not present in vitamins and minerals, and, similarly, vitamins and minerals have benefits that may not be present in XanGo in the amounts wanted.

Is it safe to take XanGo Juice with medications?

There are no known contraindications with XanGo Juice and medications. However, if you are consuming any medications or have a known medical condition it is best to consult with your health care provider or pharmacist before consuming XanGo Juice.

Is XanGo Juice safe for everyone?

Yes. XanGo is made from the whole-fruit purée of the mangosteen fruit. It is similar to eating any common fruit. The only real difference between mangosteen and other fruits is the high concentration of beneficial xanthones found in the Garcinia mangostana. The amount of XanGo Juice consumed may vary for the body size of a person, and you should always check with a trusted physician before beginning any new dietary program.

How safe is the production of XanGo Juice?

We have a strategic production partnership with WILD Flavors, Inc., the ISO 9001-certified food-and-beverage-industry giant. Before you consume XanGo Juice it goes through more than 220 quality tests to ensure it meets the highest standards of cleanliness and quality in the world.

Is XanGo Juice pasteurized or heat processed?

Yes. Government regulations require either pasteurization for the safety of consumers or a warning label of possible microbial contamination in products that are not pasteurized. Extensive research reveals that these processes do not affect the xanthone content or efficacy in XanGo Juice.

Are there any preservatives in XanGo Juice?

Sodium benzoate is added to ensure the safety of XanGo. Sodium benzoate carries the GRAS (Generally Recognized As Safe) designation by the FDA. It is used as an antimicrobial agent in very small amounts, and is added as part of the world-recognized Good Manufacturing Practice (GMP) in food and beverage processing.

What is the shelf life of XanGo Juice?

While XanGo boasts a shelf life of two years in an unopened bottle, it is always preferable to check the “Best by” date on the bottom of each bottle.

What kinds of sugars are used in XanGo Juice?

There are no added sugars in XanGo Juice, only naturally occurring fructose.

Does XanGo Juice contain potassium?

The fruits used in formulating XanGo Juice contain potassium as a natural component. Our analysis shows potassium levels at 210mg/100g. This is about 140mg per 2-oz. serving.

Does XanGo Juice contain MSG?

No.

Does XanGo Juice contain gluten?

No.

Does XanGo Juice contain vitamin K?

No.

Does XanGo Juice contain any sulfur?

No.

Does XanGo Juice contain any silicates?

No.

What is the pH level of XanGo Juice?

3.6.

*If your question was not answered above please email: productquestions@xango.com Please be aware that XanGo is not able to answer medical or disease specific related questions.

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XanGo Opportunity FAQ

What constitutes a XanGo distributor?

A XanGo independent distributor can order XanGo Juice by 1) calling the Order Entry department, 2) mailing or faxing in an order form, or 3) purchasing through the “back office” on the internet. We accept Visa, MasterCard, Discover, American Express, check, money order and cash. Please do not mail cash. XanGo will not accept a faxed copy of a check or money order.

How can I become a XanGo distributor?

There are three ways that you can apply for a distributorship: 1) You can mail or fax in an application, 2) you can sign up over the internet, or 3) you can be entered over the phone. The last two options will require the new distributor to send in a physical application and W-9 form within 30 days; both forms are included in the Distributor Kit. XanGo encourages applicants to enlist the help of their sponsors when signing up.

Can I purchase XanGo Juice without being a distributor?

XanGo Juice may be purchased without owning a distributorship, but only through a distributor. You may purchase directly from a distributor, or a distributor can guide you to purchase product through the XanGo retail program.

What skills do I need to succeed as a XanGo distributor?

The most successful distributors have a desire to achieve, and a positive attitude about the goals they must accomplish to get there. There is no need for a degree or special licensing to build your XanGo business.

Is it expensive to own an independent XanGo distributorship?

No. The only cost to own your own XanGo business is the nominal membership fee. This inexpensive fee makes it possible for virtually anyone to become a XanGo distributor.

What is XanGo’s policy with respect to collecting and remitting sales tax?

Like other similar companies, XanGo collects and remits sales tax based on retail pricing.

This is a benefit for our independent distributors since it eliminates the time and worry required of them to collect and remit sales tax on their XanGo business. They are therefore freed to focus on nurturing their distributor organization rather than complying with local sales tax requirements.

However, if a distributor desires, they can manage this process by: 1) registering with their local sales tax agency, and 2) submitting a sales tax exemption certificate to XanGo’s Customer Service group. If the distributor follows this process, no tax is collected on their orders. For those distributors, we strongly recommend that they consult their tax advisor for guidance on complying with state sales tax issues.

XanGo recently has started collecting sales tax on internet orders... Why?

Because XanGo is registered with local tax agencies to collect and remit sales tax, we have an obligation to collect sales tax on all orders, regardless of their origin. For distributors who are ordering their product online, our new policy avoids putting them in the difficult position of managing the tax consequences of the eventual consumption or distribution of that product.

What do I get when I sign up and pay the membership fee?

When you become a distributor, you begin a partnership with XanGo. Your success is our success, so this partnership is something in which XanGo invests heavily. Along with access to XanGo's corporate meetings and sponsor support, you will receive a Distributor Kit containing several sales tools and support materials to help you get started. We also have a well-trained and efficient call center with customer and order-entry support at your service. We even have an internet site with a “back office” for your convenience in tracking your business’s growth and progress.

How much money can I make as a XanGo distributor?

The beauty of XanGo’s form of network marketing is that you determine, based on your efforts and the volume of your organization, precisely how much money you will make.

What kind of investment is expected?

Aside from the initial and annual membership fee, there is no required investment. However, experience has shown that most successful distributors purchase one to two cases of XanGo Juice each month.

What is the Automatic Delivery Program?

XanGo’s Automatic Delivery Program (ADP) is a convenient way to ensure that one or two cases of XanGo Juice are delivered to your door each and every month.

How can I make changes to my ADP?

Simply notify us with a signed ADP change request by fax at 801.816.8159 or mail at P.O. Box 900, Lehi, UT 84043-0900. The signed request must be received by the 10th of the month in order to be processed for that month.

How does the compensation plan work?

If taken to its full advantage, the XanGo compensation plan rewards distributors weekly, monthly, and quarterly. See the compensation plan for more details.

How many people can I sponsor?

There is no limit on how many new XanGo distributors you can sponsor. Typically, accomplished distributors personally sponsor three or more people.

How much is paid out on each order?

50% of the purchase price of each order is paid back to distributors through the XanGo compensation plan. There is no breakage.

What is PowerStart?

PowerStart offers XanGo distributors weekly commissions. See the compensation plan for more details.

What is Unilevel?

Unilevel offers XanGo distributors monthly commissions. See the compensation plan for more details.

What is the Global Bonus?

Global Bonus offers XanGo distributors quarterly bonuses. See the compensation plan for more details.

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Information about Bioflavonoids in XanGo

What are Bioflavonoids?

Bioflavonoids also known simply as flavonoids are found throughout the mangosteen. Flavonoids are compounds responsible for the coloring in fruits, vegetables and herbs. They are also responsible for major health benefits and antioxidant properties. Catechins and Proanthocyanidins are two exciting bioflavonoids and happen to be found in significant amounts in the whole fruit mangosteen.

What are Catechins?

Catechins are flavonoid phytochemical compounds. Due to their potent antioxidant capabilities, catechins—often referred to as “tea flavonoids”—are being studied by scientists worldwide. In experimental models, catechins show a wide range of protective effects, including cardio–protective and chemo–protective properties.

What are Proanthocyanidins?

Proanthocyanidins are antioxidant flavonoids that help in the stabilization of collagen and elastin—two critical proteins in the connective tissues that support organs, joints, blood vessels and muscle. Proanthocyanidins have been shown to support vascular health.

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Distributor Renewal FAQ

How do I renew my distributorship?

You renew by paying the Annual Materials & Renewal Fee. You can go online and pay through your XanGo Back Office (item #900115), call customer service, or send in a check or money order.

Will the company bill me automatically?

No. It is the Distributor’s responsibility to renew their distributorship each year.

If I don’t renew my distributorship, what will happen?

After the appropriate grace period the distributorship may be converted to a Retail Customer account.

Do I have to wait 6 months to re-sign up after I’m moved to a retail customer?

No. Upon being converted to a retail customer, the observed grace period will suffice the 6 month waiting period for distributors.

Why is my renewal fee charged tax?

The renewal fee is formally titled an Annual Materials & Renewal Fee, which represents all of the materials a distributor will be provided by the company throughout the year. In your state, if this type of material is taxable, we are required to charge tax.

Will the company notify me when my renewal fee is up?

The Distributor may be notified by the company through emails, post cards or by phone when and how to renew.

Is there a grace period from when my fee is due to when I get moved to a retail customer?

Yes. There is a 60 day grace period after the renewal fee is due.

How will the company contact me if I change my email address and I forget to contact the company?

If the company does not have accurate contact information, the company will not be responsible for an inability to reach the distributor due to incorrect personal information.

What is the difference between a distributor account and a retail account?

Distributors purchase product from us at a “wholesale” price and are also able to purchase sales aids. Distributors can sponsor new distributors, build a downline, and earn commissions. Customers purchase product from us at a “retail” price and may not be able to purchase all of our sales aids. Customers cannot sponsor new distributors and do not earn commissions.

If the account is changed to a Retail Customer account, can I sign up again with a different sponsor/placement?

Yes. All retail accounts are entitled to the same flexibility in selecting a sponsorship and placement when signing up as a new distributor.

What happens if I don’t want to pay today?

You still have the 60-day grace period before your account is converted to a Retail Customer account.

After my account has changed to a retail customer, can I just pay my renewal fee and get my distributorship back?

No. Once the account has been changed to a retail customer account, the previous distributorship will be terminated. Retail customers cannot sign up distributors, receive commissions and order wholesale product.

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